Frequently Asked Questions
Returns and Refunds Policy
Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. If you are not satisfied with your order, simply send it back to us, and we will process a refund for the order.
Eligibility for Return: To be eligible for a return, your item must be lightly used and in the original working condition with all parts included. It must also be in the original packaging. You must have an item to send back to receive a return/refund.
NOTICE: If your package has been confirmed DELIVERED by the carrier, you must file a claim with the carrier. We have no ability to interact with the carriers at this point. Our orders are shipped with no signature required and may be left in your mailbox, front porch, or another area the carrier feels safe and appropriate based upon size and security. Several types of goods are exempt from being returned.
Several types of goods are exempt from being returned.
- Non-returnable items: Gift cards, Downloadable software products
Return Process:
- Print a copy of your sales receipt email and place it in a shipping box along with the product(s) you are returning.
- Send via a trackable carrier (ex: USPS, UPS, FedEx) to: InventrKits LLC 8251 US Hwy 301 N Parrish, FL 34219
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days
- How do I track my return shipment?
- You can track your return shipment by using the tracking number provided by the carrier (e.g., USPS, UPS, FedEx).
- Can I return an item without the original packaging?
- No, to be eligible for a return, the item must be in the original packaging.
- What should I do if my item is damaged during shipping?
- If your item is damaged during shipping, please contact us immediately at [email protected] for assistance.
- Is there a restocking fee for returns?
- No, we do not charge a restocking fee for returns.
- Can I return a gift I received?
- Yes, you can return a gift following the same return process. If the item wasn’t marked as a gift, the refund will be issued to the gift giver.
- How long does it take to process a refund?
- Refunds are typically processed within a certain amount of days after the returned item is received and inspected. Check your email for notifications on the status of your refund.
- What if I received the wrong item?
- If you received the wrong item, please contact us at [email protected], and we will assist you in resolving the issue.
- Can I cancel my order after it has been shipped?
- Unfortunately, we cannot cancel orders once they have been shipped. If you no longer want the item, you can initiate a return once you receive it.
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